New Spa and Pool Warranty Information:

Please click on the links below for new hot tub and new above-ground pool warranty information.






*Customer is responsible for water replacement cost.



Products Not Included In New Spa or Pool Warranty:


Plumbing, fittings, and electrical parts are warrantied as per their respective manufacturer (warranty may vary by manufacturer).


Labor cost is not included in any warranty work.


Parts not purchased through Hot Tub Guy Service Center are not warrantied and are installed at double labor rate.


*Customer is responsible for water replacement cost.


In-store Return Policy:

    At Hot Tub Guy Service Center, it is our policy that we do NOT accept returns for any product that has been special ordered (a product that we do not typically stock but have ordered as a courtesy for the customer); we thank you in advance for your understanding and look forward to doing business with you.

**Any opened or used items are non-returnable**